Amenities & Support

Discover route-specific amenities

NorthWest (Portland-Astoria)
toilet
Restrooms

There is a restroom on board in the rear of the bus! Please note that this route does not stop for restroom breaks or make any other unscheduled stops.

tripconnection
Trip connections

This route has many connections to and from other services at major transit centers like Union Station in Portland, Sunset Transit Center in Beaverton, and the Astoria Transit Center. We even share some of our stops with TriMet and Sunset Empire Transportation District (SETD) to make transfers as easy as possible.

wifi

All POINT routes have free Wi-Fi. Please understand that our Wi-Fi service may be intermittent in some spots.

outlets
Outlets on board

The NorthWest route has 24 110v A/C power outlets on each bus that are free for passengers to use. Outlets are available in every other row and are located in two different places depending on the bus. Look for the plugs near the floor below the window or next to the footrests on the seatback

luggage
Luggage limits

This route follows Amtrak’s baggage policy. Passengers can bring two personal items, two carry-on bags and check two bags included in your ticket. Personal items must be under 25 pounds and less than 32 total inches. All bags must be under 50 pounds and under 75 total inches (length + width + height of the bag). For additional luggage questions, call 1-888-846-4183.

bike
Bikes

Passengers may bring one bike free of charge as space allows. Space availability will be at our drivers’ discretion. If you’d like to reserve a space for your bike ahead of time, please purchase a $5 bicycle ticket from Amtrak when you buy your ticket. Bikes will be stored in the luggage compartment under the bus. A bike box is not necessary but you are welcome to bring bungee cords or other securement aids to assist the driver in securing your bike. We can usually accept a total of 5 bikes per trip.

seatbelt
Seat belts

Some of the buses used on this route have seat belts but not all of them.

carseat
Car seats

Babies are welcome aboard all POINT routes! Unfortunately, there is no way to secure an infant car seat on our NorthWest route since our buses don’t have seat belts or car seat anchors. If you’d like to keep your baby on your lap we will happily to store your car seat in the cargo area for free or allow it as a carry-on as space allows.

questionmark
Lost items

All lost and found items will be returned to the local Amtrak station:

Portland Amtrak Station
800 NW Sixth Avenue
Portland, OR 97209

503-273-4865
Open Daily, 7:45am-9:00pm*
*Hours of operation subject to change. Please call to verify hours before making travel arrangements.

Cascades (Portland-Eugene)
tripconnection
Trip connections

Our main connections on the Cascades route are to and from the Amtrak Cascades train service at Union Station in Portland. The top priority of the route is getting passengers to and from this service. We also make connections to local and intercity bus service at each of our six stops.

wifi
Wi-Fi

The Cascades POINT provides free Wi-Fi on all buses.

outlets
Outlets

The Cascades route has 24 110v A/C power outlets on each bus that are free for passengers to use. Outlets are available in every other row and are located in two different places depending on the bus. Look for the plugs near the floor below the window or next to the footrests on the seatback.

luggage
Luggage limits

This route follows Amtrak’s ample baggage policy. Passengers can bring two carry-on bags and check two bags. All bags must be under 50 pounds and under 75 total inches (length + width + height of the bag). For additional luggage questions, call 1-888-846-4183.

bike
Bikes

Passengers may bring one bike free of charge as space allows. Space availability will be at our drivers’ discretion. If you’d like to reserve a space for your bike ahead of time, please purchase a $5 bicycle ticket from Amtrak when you buy your ticket. Bikes will be stored in the luggage compartment under the bus. A bike box is not necessary but you are welcome to bring bungee cords or other securement aids to assist the driver in securing your bike.

seatbelt
Seat belts

Some of our buses have seat belts but not all of them.

carseat
Car seats

Babies are welcome aboard all POINT routes! Unfortunately, there is no way to secure an infant car seat on our Cascades route since our buses don’t have seat belts or car seat anchors. If you’d like to keep your baby on your lap we will happily to store your car seat in the cargo area for free or allow it as a carry-on as space allows.

questionmark
Lost items

All lost and found items will be returned to the Portland Amtrak Station or the MTR Western office:

Portland Amtrak Station
800 NW Sixth Ave.
Portland, OR 97209
503-273-4865
Open Daily, 7:45am-9:00pm*

MTR Western
235 Cap Ct.
Eugene, OR 97402
206-438-8337
Open Mon-Fri, 9:00am-5:00pm*
info@mtrwestern.com

*Hours of operation subject to change. Please call to verify hours before making travel arrangements.

Eastern (Bend-Ontario)
toilet
Restrooms

There is a restroom on board in the rear of the bus! In addition, we make a pit stop in Burns where restrooms are available to passengers. Please note that this route does not make any other stops for restroom breaks.

parking
Parking

In Bend, passengers are permitted to park in the lot at Hawthorne Station for free. If you need to park for more than one night please contact Cascades East Transit at 541-385-8680. In Ontario, passengers are permitted to park on the street in front of our bus stop for up to 72 hours, per city parking codes.

tripconnection
Trip Connections

Our main connections on the Eastern route are with the westbound Greyhound bus in Ontario (Schedule 1343, Denver-Portland) and local Cascades East Transit service in Bend. Learn more about connections and tickets here.

wifi
Wi-Fi

All POINT routes have free Wi-Fi. Please understand that due to the remoteness of the Eastern route, our Wi-Fi service may be intermittent in some spots. Passengers should expect limited to no Wi-Fi or cell phone service for about 45 miles from around Juntura to the midpoint between Harper and Vale.

outlets
Outlets on board

The Eastern route has 110V AC power outlets and USB charging ports that are free for passengers to use for charging phones, tablets, laptops, etc. Outlets and ports are located under the seat or along the walls depending on the seat.

luggage
Luggage limits

You may bring two bags on the bus (50 pounds max each).

skis
Bikes and Skis

Passengers may bring one bike free of charge as space allows. Space availability will be at our drivers’ discretion. If you’d like to reserve a space for your bike ahead of time, please purchase a $5 bicycle ticket from Amtrak when you buy your ticket. Bikes will be stored in the luggage compartment under the bus. A bike box is not necessary. If you’re in a group with more than two bikes, please call us at 1-888-846-4183 and we will try to accommodate more. You may also bring skis and ski equipment of a reasonable size an quantity.

seatbelt
Seat belts

Every seat on our bus has three-point lap and shoulder seat belts.

carseat
Car seats

Your baby is welcome aboard and every seat is capable of securing a car seat. Our seats are equipped with three-point lap and shoulder seat belts.

questionmark
Lost items

Please call us at 888-846-4183 as soon as possible and we will help you locate your lost item!

SouthWest (Klamath Falls-Brookings)
tripconnection
Trip Connections

Our two main connections on the SouthWest route are with the Amtrak Coast Starlight in Klamath Falls and north and southbound Greyhound buses in Medford (Schedules 1420, 1439, 1446, 1443). We also have great connections with local Rogue Valley Transportation District service in Medford, Josephine Community Transit in Grants Pass, Redwood Coast Transit in Crescent City, and Curry Public Transit in Brookings. We also stop at the Rogue Valley International-Medford Airport.

toilet
Rest stops

Buses do not include restrooms, but restrooms are available at several of our scheduled stops, including the Collier Tunnel Rest Area about halfway between Brookings and Grants Pass. Additionally, passengers may ask the driver to stop sooner for a restroom break if needed, but please note that unscheduled stops are at the discretion of our drivers and are based on availability and safety.

wifi
Wi-Fi

All POINT routes have free Wi-Fi. Please understand that due to the rural nature of the SouthWest route, our Wi-Fi service may be intermittent in some spots.

outlets
Outlets on board

Buses are equipped with 110v A/C power outlets. Outlets are located in a strip above the windows on the driver side of the bus. Tip: sit on the driver side if you may require power or charing while onboard.

luggage
Luggage limits

Riders may bring two large bags and a smaller, carry-on. Please call The Shuttle at 888-900-2609 if you require more than two bags  or if you have any questions about the luggage policy.

bike
Bringing bikes

Each bus is equipped with an exterior-mounted bike rack. At this time we are limited to three bikes per trip. Any additional bikes will each require a bike box that will be stored in the luggage bay with the other luggage.

seatbelt
Seat belts

Some SouthWest route buses have seat belts and others do not.

carseat
Car seats

Babies and infant car seats are welcome on board, however, some buses do not provide seat belts necessary for securing the car seat.

questionmark
Lost items

All lost and found items will be returned to the main office at:

The Shuttle
445 S Spring St.
Klamath Falls, OR 97601
888-900-2609
Open Mon-Fri, 9:00 a.m. to 5:00 p.m.*, Sat-Sun, 9:00 a.m. to 11:00 a.m.*

*Hours of operation subject to change. Please call to verify hours before making travel arrangements.

Provided on every POINT route

Connections to local transit

POINT coordinates with local and intercity transit services as much as possible by sharing bus stops and timing our schedules to allow easy transfers between services. The best way to find connections to and from the POINT is to map your trip with Google Maps and select the “Transit” icon. Use Filter by route on this page to read more about the connections made by each route.

Travel with service animals and pets

Only service animals as defined by the ADA are allowed on the buses. In addition to service animals, SouthWest riders may also bring a pet as long as it can fit into a carrier and be stowed under the seat.

Travel with a wheelchair or mobility device

All POINT buses are fully ADA accessible and lift-equipped to accommodate all occupied wheelchairs or mobility devices weighing up to 600 pounds. Some buses can accommodate heavier devices. For more information please contact the operator of the route you’re interested in.

Non-discrimination and Title VI

Per federal law, no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance. This means everyone is welcome aboard the POINT. For additional information regarding Civil Rights, including the Americans with Disabilities Act (ADA), contact ODOT at 503-986-3169 or visit ODOT’s Office of Civil Rights website here.