Policies & Amenities

Use the Connections table on the Routes and Schedules page to find which transit connections and parking options are available at each stop.

There is a restroom on board in the rear of the bus! Please note that this route does not stop for restroom breaks or make any other unscheduled stops.

All POINT routes have free Wi-Fi. Please understand that our Wi-Fi service may be intermittent in some spots.

The NorthWest route has 110V AC power outlets and USB charging ports at each seat that are free for passengers to use for charging phones, tablets, laptops, etc.

Use the Connections table on the Routes and Schedules page to find which transit connections and parking options are available at each stop.

Because of our connections with Amtrak train service, this route follows Amtrak’s generous carry-on baggage policy. Passengers can bring two carry-on bags and check two bags. All bags must be under 50 pounds and under 75 total inches (length + width + height of the bag). Passengers must be capable of carrying their own belongings. Call us at 1-888-846-4183 if you need special assistance.

Passengers may bring one bike free of charge as space allows. Space availability will be at our drivers’ discretion. If you’d like to reserve a space for your bike ahead of time, please purchase a $5 bicycle ticket from Amtrak when you buy your ticket. Bikes will be stored in the luggage compartment under the bus. A bike box is not necessary but you are welcome to bring bungee cords or other securement aids to assist the driver in securing your bike. We can usually accept a total of 4 bikes per trip.

Every bus used on this route has seats with three-point lap and shoulder seat belts.

Babies are welcome aboard all POINT routes! Our seats are equipped with three-point lap and shoulder seat belts and are capable of securing an infant and children’s car seat. Please check the manufacturer’s instructions regarding how to secure your child’s car seat with seat belts. If you’d like to keep your little one on your lap we will happily store your car seat in the cargo area for free or allow it as a carry-on as space allows.

All lost and found items will be returned to the local Amtrak station:

503-273-4865
Open Daily, 5:30am-10:00pm
*Hours of operation subject to change. Please call to verify hours before making travel arrangements.

Only service animals as defined by the ADA are allowed on the buses. 

Unaccompanied minors are not permitted to ride the NorthWest Route. Minors must travel with another person who is at least 18 years old. Drivers may request photo identification from passengers to verify age.

Use the Connections table on the Routes and Schedules page to find which transit connections and parking options are available at each stop.

There is a restroom on board in the rear of the bus! Please note that this route does not stop for restroom breaks or make any other unscheduled stops.

The Cascades POINT provides free Wi-Fi on all buses.

The Cascades route has 24 110v A/C power outlets as well as USB ports on each bus that are free for passengers to use. Outlets are available in every other row and are located in two different places depending on the bus. Look for the plugs near the floor below the window or next to the footrests on the seatback.

Use the Connections table on the Routes and Schedules page to find which transit connections and parking options are available at each stop.

Passengers may bring one bike free of charge as space allows. Space availability will be at our drivers’ discretion. If you’d like to reserve a space for your bike ahead of time, please purchase a $5 bicycle ticket from Amtrak when you buy your ticket. Bikes will be stored in the luggage compartment under the bus. A bike box is not necessary but you are welcome to bring bungee cords or other securement aids to assist the driver in securing your bike.

Some of our buses have seat belts but not all of them.

Babies are welcome aboard all POINT routes! Unfortunately, we can’t promise there will be a way to secure an infant car seat on our Cascades route since our buses don’t have car seat anchors and only some buses have seat belts. If you’d like to keep your baby on your lap we will happily store your car seat in the cargo area for free or allow it as a carry-on as space allows.

All lost and found items will be retrieved and stored by Amtrak. Union Station staff in Portland are ready to assist you in getting it back:

Portland Union Station
800 NW Sixth Ave.
Portland, OR 97209
503-273-4888
Open Daily, 5:30am-10:00pm

If your item was lost more than a few days ago you may also report it using Amtrak’s reporting system. Visit their website to report your item.

Because of our connections with Amtrak train service, this route follows Amtrak’s generous carry-on baggage policy Passengers can bring two carry-on bags and check two bags. All bags must be under 50 pounds and under 75 total inches (length + width + height of the bag).

Only service animals as defined by the ADA are allowed on the buses. 

Because of the close coordination with Amtrak trains and connecting buses, the Cascades Route follows Amtrak’s age policy. Drivers may request photo identification from passengers to verify age.

Use the Connections table on the Routes and Schedules page to find which transit connections and parking options are available at each stop.

There is a restroom on board in the rear of the bus! In addition, we make a 10-minute pit stop in Burns where restrooms are available to passengers. Please note that this route does not make any other stops for restroom breaks.

Use the Connections table on the Routes and Schedules page to find which transit connections and parking options are available at each stop.

All POINT routes have free Wi-Fi. Please understand that due to the remoteness of the Eastern route, our Wi-Fi service may be intermittent in some spots. Passengers should expect limited to no Wi-Fi or cell phone service for about 45 miles from around Juntura to the midpoint between Harper and Vale.

The Eastern route has 110V AC power outlets and USB charging ports that are free for passengers to use for charging phones, tablets, laptops, etc. Outlets and ports are located under the seat or along the walls depending on the seat.

You may bring two bags on the bus (50 pounds max each). Passengers must be capable of carrying their own belongings. Call us at 1-888-846-4183 if you need special assistance.

Passengers may bring one bike free of charge as space allows. Space availability will be at our drivers’ discretion. Bikes will be stored in the luggage compartment under the bus. A bike box is not necessary. If you’re in a group with more than two bikes, please call us at 1-888-846-4183 and we will try to accommodate more. We can usually accept a total of 3 bikes per trip. You may also bring skis and ski equipment of a reasonable size and quantity.

Every seat on our bus has three-point lap and shoulder seat belts.

Please call us at 541-913-0567 as soon as possible and we will help you locate your lost item!

• Lost items on the Eastbound bus (#8409) will be turned in to Malheur Council on Aging and Community Services.
• Lost items on the Westbound bus (#8410) will be turned in to Hawthorne Station.

Babies are welcome aboard all POINT routes! Our seats are equipped with three-point lap and shoulder seat belts and are capable of securing an infant or children’s car seat. Please check the manufacturer’s instructions regarding how to secure your child’s car seat with seat belts. If you’d like to keep your little one on your lap we will happily store your car seat in the cargo area for free or allow it as a carry-on as space allows.

Service animals as defined by the ADA are allowed on the buses. In addition to service animals, Eastern riders may also bring one pet as long as it can fit into a carrier and be stowed under the seat for the duration of a passenger’s time on the bus. The pet policy is limited to cats and dogs only. Passengers are responsible for ensuring their pets do not disturb other passengers or drivers and for cleaning up after their pet when needed.

Unaccompanied minors are not permitted to ride the Eastern Route. Minors must travel with an adult. Drivers may request photo identification from passengers to verify age.

Use the Connections table on the Routes and Schedules page to find which transit connections and parking options are available at each stop.

Our buses are equipped with USB ports at every seat for your free use while you ride.

Use the Connections table on the Routes and Schedules page to find which transit connections and parking options are available at each stop.

Because of our connections with Amtrak Coast Starlight service, this route follows Amtrak’s generous carry-on baggage policy Passengers can bring two carry-on bags and check two bags. All bags must be under 50 pounds and under 75 total inches (length + width + height of the bag). Please note that JCT drivers do not assist with handling luggage on the Medford-Cave Junction bus bridge service. Passengers must be capable of carrying their own belongings. Call us at 1-888-846-4183 if you need special assistance.

Each bus is equipped with an exterior-mounted bike rack capable of safely carrying 3 bikes. Additional bikes may be brought on board the bus at the driver’s discretion. If you are traveling with a group or need special assistance, call us at 1-888-846-4183.

All SouthWest Route buses are equipped with lap belts for your safety and comfort while riding with us.

Items found on POINT vehicles will be held by drivers or stored at the Klamath Falls Amtrak Station. To recover an item please call Pacific Crest Bus Lines at 541-382-4193.

Items found on Josephine Community Transit vehicles will be donated to charity if not claimed within 30 days. To recover an item please call JCT at 541-474-5452.

Babies are welcome aboard all POINT routes! Our seats are equipped with lap seat belts and are capable of securing an infant and children’s car seats. Please check the manufacturer’s instructions regarding how to secure your child’s car seat with lap belts.

All POINT routes have free Wi-Fi! Please understand that service may be intermittent in some spots due to the rural nature of the route.

Our buses do not have restrooms but they are available at some of our stops. Restrooms are available to passengers at the Amtrak Station in Klamath Falls, Front Street Station in Medford, and the Josephine County Courthouse (first and second floor) in Grants Pass. Given the length of the route, passengers are encouraged to plan ahead and use the restroom prior to boarding.

Service animals as defined by the ADA are allowed on the buses. In addition to service animals, SouthWest riders may also bring one pet as long as it can fit into a carrier and be stowed under the seat.

Unaccompanied minors are not permitted to ride the SouthWest Route. Minors must travel with an adult. Drivers may request photo identification from passengers to verify age.