Policies & Amenities

Bicycles, lost and found, restrooms and more

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Eastern (Bend-Ontario)

Trip connections

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Trip connections

Use the Connections table on the Routes and Schedules page to find which transit connections and parking options are available at each stop.

Restrooms

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Restrooms

There is a restroom on board in the rear of the bus! In addition, we make a 10-minute pit stop in Burns where restrooms are available to passengers. Please note that this route does not make any other stops for restroom breaks.

A picture of the POINT bus bathroom
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Wi-Fi

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Wi-Fi

All POINT routes have free Wi-Fi. Please understand that due to the remoteness of the Eastern route, our Wi-Fi service may be intermittent in some spots. Passengers should expect limited to no Wi-Fi or cell phone service for about 45 miles from around Juntura to the midpoint between Harper and Vale.

Outlets on board

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Outlets

The Eastern route has 110V AC power outlets and USB charging ports that are free for passengers to use for charging phones, tablets, laptops, etc. Outlets and ports are located under the seat or along the walls depending on the seat.

A picture of the POINT bus power outlets
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Parking

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Parking

Use the Connections table on the Routes and Schedules page to find which transit connections and parking options are available at each stop.

Luggage limits

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Luggage limits

You may bring two bags on the bus (50 pounds max each). Passengers must be capable of carrying their own belongings. Call us at 1-888-846-4183 if you need special assistance.

Bikes

Bikes and skis

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Bikes

Bikes and skis

Passengers may bring one bike free of charge as space allows. Space availability will be at our drivers’ discretion. Bikes will be stored in the luggage compartment under the bus. A bike box is not necessary. If you’re in a group with more than two bikes, please call us at 1-888-846-4183 and we will try to accommodate more. We can usually accept a total of 3 bikes per trip. You may also bring skis and ski equipment of a reasonable size and quantity.

A picture of the POINT buses luggage compartment
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Seat belts

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Seat belts

Every seat on our bus has three-point lap and shoulder seat belts.

Car seats

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Car seats

Babies are welcome aboard all POINT routes! Our seats are equipped with three-point lap and shoulder seat belts and are capable of securing an infant or children’s car seat. Please check the manufacturer’s instructions regarding how to secure your child’s car seat with seat belts. If you’d like to keep your little one on your lap we will happily store your car seat in the cargo area for free or allow it as a carry-on as space allows.

Lost items

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Lost items

Please call us at 541-913-0567 as soon as possible and we will help you locate your lost item!

Animals

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Animals

Service animals as defined by the ADA are allowed on the buses. In addition to service animals, Eastern riders may also bring one pet as long as it can fit into a carrier and be stowed under the seat for the duration of a passenger’s time on the bus. The pet policy is limited to cats and dogs only. Passengers are responsible for ensuring their pets do not disturb other passengers or drivers and for cleaning up after their pet when needed.

Age policy

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Age policy

Because of our connections with FlixBus and Amtrak thruway bus services, this route follows the age policy set by those agencies. Children 16 and over may travel without restriction. Children 15 and under may not travel unless accompanied by someone 18 or over. Drivers may request photo identification from passengers to verify age.

Policies on every POINT route

Connections to local transit

POINT coordinates with local and intercity transit services as much as possible by sharing bus stops and timing our schedules to allow easy transfers between services. Use the Connections tables on the Routes & Schedules page to view connections and parking information. Try also using our interactive map of all of our bus stops.

Travel with a wheelchair or mobility device

All POINT buses are fully ADA accessible and lift-equipped to accommodate all occupied wheelchairs or mobility devices weighing up to 600 pounds. Some buses can accommodate heavier devices. For more information, please contact us.

What happens if my bus is cancelled?

POINT operates 7 days a week including holidays. Inclement weather, road closures, and other incidents may result in cancelled or delayed buses. We make every attempt to post these on our Facebook page during normal business hours (Monday-Friday, 9:00am – 5:30pm). We do not post service alerts on the POINT website. If your bus is cancelled, your ticket seller (usually Amtrak or Greyhound) will contact you. They may offer to move you to a different bus or train so you can complete your trip, or you may receive a refund or credit for future travel. If you need to speak with one of our operators you may contact us.

All are welcome! (Non-discrimination and Title VI)

Per federal law, no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance. This means everyone is welcome aboard the POINT. For additional information regarding Civil Rights, including the Americans with Disabilities Act (ADA), contact ODOT at 503-986-3169 or visit ODOT’s Office of Civil Rights website.