Policies & Amenities

Bicycles, lost and found, restrooms and more

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NorthWest (Portland-Astoria)

Trip connections

Use the Connections table on the Routes and Schedules page to find which transit connections and parking options are available at each stop.

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Restrooms

Restrooms

There is a restroom on board in the rear of the bus! Please note that this route does not stop for restroom breaks or make any other unscheduled stops.

Wi-Fi

All POINT routes have free Wi-Fi. Please understand that our Wi-Fi service may be intermittent in some spots.

Outlets on board

Outlets

The NorthWest route has 110V AC power outlets and USB charging ports at each seat that are free for passengers to use for charging phones, tablets, laptops, etc.

Parking

Use the Connections table on the Routes and Schedules page to find which transit connections and parking options are available at each stop.

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Luggage limits

Luggage limits

Because of our connections with Amtrak train service, this route follows Amtrak’s generous carry-on baggage policy. Passengers can bring two carry-on bags and check two bags. All bags must be under 50 pounds and under 75 total inches (length + width + height of the bag). Passengers must be capable of carrying their own belongings. Call us at 1-888-846-4183 if you need special assistance.

Bikes

Bikes and skis

Bikes

Bikes and skis

Passengers may bring one bike free of charge as space allows. Space availability will be at our drivers’ discretion. If you’d like to reserve a space for your bike ahead of time, please purchase a $5 bicycle ticket from Amtrak when you buy your ticket. Bikes will be stored in the luggage compartment under the bus. A bike box is not necessary but you are welcome to bring bungee cords or other securement aids to assist the driver in securing your bike. We can usually accept a total of 4 bikes per trip.

Seat belts

Seat belts

Every bus used on this route has seats with three-point lap and shoulder seat belts.

Car seats

Car seats

Babies are welcome aboard all POINT routes! Our seats are equipped with three-point lap and shoulder seat belts and are capable of securing an infant and children’s car seat. Please check the manufacturer’s instructions regarding how to secure your child’s car seat with seat belts. If you’d like to keep your little one on your lap we will happily store your car seat in the cargo area for free or allow it as a carry-on as space allows.

Lost items

Lost items

All lost and found items will be turned in to Union Station. Amtrak staff in Portland are ready to assist you in getting it back:

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Portland Union Station
800 NW Sixth Ave.
Portland, OR 97209
267-624-8735
Open Daily, 5:30am-10:00pm

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If your item was lost more than a few days ago you may also report it using Amtrak’s reporting system. Visit their website to report your item.

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Animals

Only service animals as defined by the ADA are allowed on the buses.

Age policy

Age policy

Unaccompanied minors are not permitted to ride the NorthWest Route. Minors must travel with another person who is at least 18 years old. Drivers may request photo identification from passengers to verify age.

Policies on every POINT route

Connections to local transit

POINT coordinates with local and intercity transit services as much as possible by sharing bus stops and timing our schedules to allow easy transfers between services. Use the Connections tables on the Routes & Schedules page to view connections and parking information. Try also using our interactive map of all of our bus stops.

Travel with a wheelchair or mobility device

All POINT buses are fully ADA accessible and lift-equipped to accommodate all occupied wheelchairs or mobility devices weighing up to 600 pounds. Some buses can accommodate heavier devices. For more information, please contact us.

What happens if my bus is cancelled?

POINT operates 7 days a week including holidays. Inclement weather, road closures, and other incidents may result in cancelled or delayed buses. We make every attempt to post these on our Facebook page during normal business hours (Monday-Friday, 9:00am – 5:30pm). We do not post service alerts on the POINT website. If your bus is cancelled, your ticket seller (usually Amtrak or Greyhound) will contact you. They may offer to move you to a different bus or train so you can complete your trip, or you may receive a refund or credit for future travel. If you need to speak with one of our operators you may contact us.

All are welcome! (Non-discrimination and Title VI)

Per federal law, no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance. This means everyone is welcome aboard the POINT. For additional information regarding Civil Rights, including the Americans with Disabilities Act (ADA), contact ODOT at 503-986-3169 or visit ODOT’s Office of Civil Rights website.