Policies & Amenities
Bicycles, lost and found, restrooms and more
Select your route:
Select your route:SouthWest (Klamath Falls-Brookings)
Trip connections
Trip connections
Use the Connections table on the Routes and Schedules page to find which transit connections and parking options are available at each stop.
Restrooms
Restrooms
Our buses do not have restrooms but they are available at some of our stops. Restrooms are available to passengers at the Amtrak Station in Klamath Falls, Front Street Station in Medford, and the Josephine County Courthouse (first and second floor) in Grants Pass. Given the length of the route, passengers are encouraged to plan ahead and use the restroom prior to boarding.
Wi-Fi
Wi-Fi
All POINT routes have free Wi-Fi! Please understand that service may be intermittent in some spots due to the rural nature of the route.
Outlets on board
Outlets
Our buses are equipped with USB ports at every seat for your free use while you ride.
Parking
Parking
Use the Connections table on the Routes and Schedules page to find which transit connections and parking options are available at each stop.
Luggage limits
Luggage limits
Because of our connections with Amtrak Coast Starlight service, this route follows Amtrak’s generous carry-on baggage policy Passengers can bring two carry-on bags and check two bags. All bags must be under 50 pounds and under 75 total inches (length + width + height of the bag). Call us at 1-888-846-4183 if you need special assistance.
Bikes
Bikes and skis
Bikes
Bikes and skis
Each bus is equipped with an exterior-mounted bike rack capable of safely carrying three standard-sized bikes. Additional bikes may be brought on board the bus at the driver’s discretion. Electric bikes (e-bikes) and non-electric scooters are permitted but must be a standard size and not exceed a maximum weight 50 lbs. Oversized, heavier, or non-standard sized bikes and scooters cannot be carried on our racks. Due to weight restrictions we may not be able to accommodate more than one electric bike at a time. Riders using our racks should note that bikes will be exposed to weather, road debris, and some unavoidable movement during transport.
Skis or snowboards may also be brought on board; however, we cannot be responsible for damaged items due to shifting luggage.
Drivers will have final discretion on what can be safely transported on our buses.
If you are traveling with a group or need special assistance, call us at 1-888-846-4183.
Seat belts
Seat belts
All SouthWest Route buses are equipped with lap belts for your safety and comfort while riding with us.
Car seats
Car seats
Babies are welcome aboard all POINT routes! Our seats are equipped with lap seat belts and are capable of securing an infant and children’s car seats. Please check the manufacturer’s instructions regarding how to secure your child’s car seat with lap belts.
Lost items
Lost items
Items found on POINT vehicles will be held by drivers or stored at the Klamath Falls Amtrak Station. To recover an item please call Pacific Crest Bus Lines at 541-366-5110.
Animals
Animals
Service animals as defined by the ADA are allowed on the buses. In addition to service animals, SouthWest riders may also bring one pet as long as it can fit into a carrier and be stowed under the seat.
Age policy
Age policy
Because of our connections with Amtrak Coast Starlight service in Klamath Falls, this route generally follows Amtrak's age policy. Children 16 and over may travel without restriction. Unaccompanied minors under 16 are not permitted to ride the SouthWest Route. (Exception: A minor who is 16 or 17, who is a parent to children of any age, may bring those children without restriction. The 16- or 17-year-old must bring proof that he or she is the parent of the children.)
All passengers should be prepared to show photo identification to drivers to verify their ages and names.